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FAQ

1. Shipping

Items are ready for shipment approximately 10 days after you placed your order. 

Orders are shipped by PostNL, track and trace included. International orders go by certified mail.

Shipping costs depends on the weight/size of the package.

Under 2 kilo:

Netherlands 3,95 euro, Europe 11,- euro, Other destinations 16,- euro.

Packages:

Netherlands 6,95 euro, Europe 13,- euro, Other destinations 22,- euro

Shipping time:

Netherlands  1-2 workdays, Europe  3-7 workdays, Other destinations  6-12 werkdagen  

+Above times are indicative and are not guaranteed.

+Above costs do not include import costs, duty and brokery charges that may be due when the package reaches the country of destination.

2. Payment

We offer secure credit card payment through the payment system offered by Stripe (Visa, Mastercard and American Express). We also offer PayPal as a checkout option.

If you prefer to pay by bank transfer, send us an email at la@lemonadeamsterdam.com with the item(s) and size(s) you would like plus the shipping address. Don't use the checkout option on site. Please note that any transfer costs are to be paid by the customer.

3. Return Policy

If the items you ordered are not what you were looking for, or you made a mistake with the size, you are entitled to return items and get a refund of the item costs or exchange within 7 working days of having received it. The items must be returned unused, unwashed, undamaged and with the labels attached to the product. You have the right to open the package to inspect the items, but the items must be returned unused. When returning an item, always include the receipt you received with your delivery. Unidentified returns may not be eligible for a refund. Shipping costs will not be refunded for returning items. When exchanging, you will pay new shipping costs.